🌟 Start Your Tech Career as a Product Support Analyst at Infor – Apply Now!

Are you a recent graduate in Hospitality Management, Engineering, or Computer Applications looking to begin your career with a global tech leader? The Infor Product Support Analyst, Associate Role in Bengaluru, India is a golden opportunity to launch your career in customer support, product troubleshooting, and enterprise software solutions.

In this blog post, we will cover everything you need to know about the Infor Product Support Analyst job including responsibilities, eligibility, benefits, and why this opportunity stands out in 2025.

🔗 Apply Now: Click Here to Apply on Infor Careers

🏢 What is Infor?

Infor is a global leader in cloud-based software solutions that power over 60,000 organizations worldwide. With a customer-first approach, innovative technology, and industry-specific solutions, Infor empowers digital transformation across industries like hospitality, healthcare, manufacturing, and more.

💼 Job Title: Product Support Analyst, Associate

• Location: Bengaluru, Karnataka, India

• Department: Customer Support

• Job ID: 44437

• Job Type: Full-time, Entry-Level

• Salary: Competitive with benefits

🌐 Why Choose Infor’s Product Support Analyst Role?

This role gives you hands-on experience supporting Infor’s Hospitality product suite, solving real-world software issues, interacting with global clients, and growing professionally in a customer-focused tech environment.

🧠 Key Responsibilities

✅ 1. Technical Support & Troubleshooting (65%)

• Directly interact with customers via phone, email, and remote tools.

• Resolve software-related queries and troubleshoot product issues.

• Escalate complex problems to advanced teams.

• Log all interactions and solutions in Infor’s Support Portal.

✅ 2. Client Assistance & Internal Collaboration (30%)

• Answer frequently asked questions using the Knowledge Center.

• Guide clients to self-help resources and document repositories.

• Coordinate with departments like Sales, Services, and Development for specialized customer needs.

✅ 3. Miscellaneous Support Tasks (5%)

• Manage incoming emails, chat queries, and case submissions.

• Support calls for other Infor products as needed.

🎓 Eligibility Criteria

✅ Basic Qualifications

• Graduate in Hospitality, Engineering (B.Tech/BE), Science, or Computer Applications.

• 0–2 years of work experience (freshers welcome).

• Strong English communication skills (written and verbal).

• Critical thinking, customer service mindset, and adaptability.

⭐ Preferred Qualifications

• BHM graduates with front office experience or PMS knowledge preferred.

• Background in IT, SQL, or database management is a plus.

• Previous exposure to hospitality software or tech support roles will be advantageous.

🛠️ Skills You’ll Need

• Strong problem-solving abilities and a drive to learn.

• Confidence using tech tools like Microsoft Office, CRM systems, or ticketing tools.

• Typing speed of 30–40 WPM and data entry efficiency.

• A positive attitude, team collaboration, and customer satisfaction focus.

🚀 Career Growth at Infor

Working at Infor means joining a company that values innovation, respect, knowledge, and transformation. As part of the Customer Support Team, you’ll:

• Build global client relationships.

• Learn from experienced mentors.

• Gain cross-functional exposure.

• Be part of Principle Based Management™ (PBM™) – a value-driven work culture.

🌈 Diversity, Equity, and Inclusion at Infor

Infor is an Equal Opportunity Employer. They are committed to fostering a diverse, inclusive, and supportive work culture. No discrimination based on race, gender, religion, age, or disability. If you need support during the hiring process, accommodations are available upon request.

✅ How to Apply for Infor Product Support Analyst Job

If you’re ready to step into the dynamic world of tech support and enterprise software, apply today via Infor’s official job portal.

👉 Click here to apply: Product Support Analyst Job at Infor

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📌 Final Thoughts

The Infor Product Support Analyst – Associate role is perfect for graduates with a passion for technology, customer service, and problem-solving. Whether you're from a hospitality or engineering background, this job offers real growth, global exposure, and a supportive environment to launch your tech career in 2025.

📝 Don’t wait – Apply now and take the first step toward a rewarding future with Infor!